The agency administrator is a role that is designated to support staff who work for an agency or a Georgia Access certified agent and who are not fully licensed agents. Agency administrators support agents and agencies in performing administrative tasks including helping to manage Books of Business and providing consumer support. This role is not equivalent to a certified Agency Manager or a certified agent.
There are two types of agency administrators, Level 1 & 2, outlined below.
- Level 1 Permitted Tasks
- Assists consumers with starting, completing, or updating an application in the Georgia Access agent portal, if requested by the consumer.
- Accepts/declines a consumer designation request on behalf of a certified agent.
- Uploads consumer documentation for Data Matching Issues (DMI) and Special Enrollment Period (SEP) verification.
- Level 2 Permitted Tasks: L2 user roles can perform all of the tasks of L1 users, but they are also able to:
- Add or remove certified agent records.
- Move consumers from one certified agent to another within the agency (e.g., if the certified agent is on leave).
- Update agency information, including operating hours and staff contact information.
- Create new certified agent accounts.
- Disable staff accounts as necessary.
Agency administrators are prohibited from helping consumers shop for, enroll in, or switch plans. They are unable to access the plan shopping pages and cannot submit a consumer application. They also cannot provide guidance or advice to consumers on which plan is best and they cannot receive commissions.