The fastest, easiest way to submit any required documents Georgia Access has requested is to upload them through your online Georgia Access account portal. This is highly recommended as a secure and fast way of responding to Georgia Access’s request for documents through your Georgia Access Dashboard. Your Georgia Access Dashboard will look like this:
To get started with uploading any required documents, you'll need an electronic file of the document saved on your phone or computer. The file can be a scan or a photo of a document. Please follow these recommended guidelines:
Make sure the file:
- Contains a clear, readable image
- Is under 5MB in size
- Is in one of these formats: .bmp, .gif, .jpeg, .jpg, .pdf, .pngIs
- Has a file name without a colon, semicolon, asterisk, or any other special character.
Once you are logged into your Georgia Access account, click on the ‘My Applications’ link on the left side of the page. From the My Applications page, you will see your most recent application at the top, listed as ‘Current Applications’. Find ‘Actions you can take for this application.’ Next, click on ‘Verifications & Documents’.
From this page, you will see ‘Documents for This Household.’ Under this section are listed those documents that require your attention and still need to be verified/submitted (red exclamation point), along with those that already have been verified (green check mark).
Look for items marked as ‘Not Verified’ (red exclamation point) for each household member. You can switch between various members of the household by clicking on the member's name on the left side of the page. When you click on the ‘Not Verified’ field, you will see directions to upload the required documents.
You can also mail a copy of the documents. If mailing documents, please:
- Only send a photocopy of the documents. Keep original documents for your records.
- Make sure to write your name and your current address on all of your documents.
- Include a copy of the Georgia Access notice you received asking you for documents. Please include the barcode on it and any other important, relevant information when mailing your documents.
- Mail documents to:
Georgia Access Contact Center
PO Box 12264
Birmingham, AL 35202
You may also be asked for documents to verify your identity.
Before you can enroll in health coverage through Georgia Access, we need to verify your identity to protect you and your personal information. If we are unable to verify your identity through Remote Identity Proofing, you may be prompted to upload documentation. Follow the prompts to upload documentation to prove your identity. For additional information see "Verifying your Identity"
Need help submitting documents?
If you require help with submitting documents, we highly recommend that you find a local agent or Application Assisters who can assist you. To do this, click the Find Assistance link at the top of the Georgia Access website and then select Find a Local Assister. This will take you to a directory where you can enter your area and see a list of certified application counselors and navigators in your area.
As always, you can call Georgia Access Customer Service at 888-687-1503 during normal business hours if you need assistance with uploading documents.